How to Create an Engaging Member Experience with an Omni-Channel Platform

January 7, 11:00am, MST - 12:00pm, MST




What you'll learn

Member experience platforms are a powerful and underused hub of healthcare consumer data. What once was just a basic branch of customer service is now a point of great potential if coupled with advanced analytics to empower better customer experiences. Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they use an effective omni-channel platform. Is your organization properly equipped to realize these benefits?

Join us on January 7 to hear from industry professionals and gain insights on the following topics:

  • How to transform a labor-intensive member experience with a self-service enabled platform that will delight members
  • How to drastically reduce case resolution time by enabling scalable customer service processes
  • How to improve contact center metrics, such as increased Net Promoter Score, Decreased Average Handling Time, and Increased Agent Productivity
  • How to enable these transformations with Salesforce out of the box
  • And much more!