COVID-19 & The New Healthcare Journey: Meeting Patients, Consumers Where They Are
10AM PST / 11AM MST
COVID-19 has upended nearly every aspect of daily life, so it’s not surprising to see it changing attitudes and behaviors around health and healthcare, too. From expecting virtual visits to navigating the risk of disease and heightened financial pressures, consumers and patients will demand that healthcare rethink how it honors its commitment to quality care, health and wellness.
As healthcare systems move from COVID-19 recovery through reinvention, what will they need to learn or unlearn to meet consumers, patients and their care teams where they are as a result of the pandemic?
Jamey Edwards, Justin Gernot, Lygeia Ricciardi and Stacy Hurt, MHA, MBA, champions of thoughtful, empathetic care, discuss how these possibilities and others will create a new era in demand for health tools and services.
This discussion is the first in a four-part COVID-19 and the Acceleration of Digital Health webinar series featuring thought leadership from the HIMSS Digital Influencers.
- Explain why it’s critical, now more than ever, to start progress with patients
- Analyze the key ingredients of an engaging, compelling, and healing patient experience through and beyond COVID-19
- Define an emerging model of team-based digital care that blends the best elements of traditional and virtual healthcare
- Discuss a new value system that supports sustained progress in keeping people at the heart of healthcare